A large telecom organization had launched in an ERP implementation program, aimed at improving business performance by automating and streamlining the “order to Cash” processes at Group level. The program had a European span, involving all the levels of the organization, 12000 users, the newly acquired businesses and the European offices (BE, NL, FR, th UK). The program had been running for 3 years. The client asked for change management support during the implementation phase of the program, to ensure program would be operational according to set targets.
- Alignment and collaboration between the business organization and the program team as well as in
- Keeping up the motivation and adequate contribution of all parties concerned
- Solution buy-in from the different parts of the organization was still to be assured
- Ensure program would be operational according to set targets, which would first require agreement on the readiness indicators.